We hope this page will provide you with some answers on how we're operating, if you have any other questions please don't hesitate to get in touch on admin@shetlandarts.org, via our social media or over the phone on 01595 745500 during opening hours (11am - 10pm Wednesday - Sunday).

Keeping you safe - new requirements at Mareel


Changes to our cafe bar - updated on 23 September 2020

In line with the new government guidance on pubs and restaurants we have made the decision to close our cafe bar when the last film goes in. Cinema rules have not changed, please ensure that if you are visiting the cinema as a group they are all members of your household, or your extended household as defined here, see the cinema FAQs below for more details.


Face-coverings

Face-coverings must be worn at all times by customers within the building unless eating or drinking or if you have a medical exemption.

Hand sanitising

Please wash your hands regularly and make use of the hand sanitisers provided. There are three foot operated hand sanitisers points in Mareel, other smaller hand sanitiser points are to be found around the building.

Social Distancing

We have rearranged layouts within the building to enable social distancing, please allow a 2 metre distance between yourselves and other customers and follow any one way signs. The box office automatically socially distances cinema bookings unless they were made as a group, so please only book together if you are from the same household or bubble. Timed, bookable slots are available in the Upper Café Bar for individuals to work and study.

Track and Trace

We will be collecting details to conform with our legal requirements to provide customer details to NHS Scotland if a positive test is traced back to Mareel, more details can be found below in 'Collection of Personal Data FAQs'. If you have booked with a box office account we will use the details on the account to contact you if necessary so please ensure that these are up to date.

Cleaning

We have increased our cleaning in line with government guidelines, please take your rubbish out of the cinema with you to help our cleaning teams. You may find some toilet cubicles locked, this is to enable a more efficient and regular cleaning system.

Booking

All our films are on sale online, over the phone and in person. We accept cash payments but please pay by card if you can. We will be printing tickets for customers who book in person, online bookings will have e-tickets.

Eating and Drinking

Face-coverings must be worn at all times, unless eating or drinking in the Café Bar or cinema. Our Café Bar is now table service only so please queue at the entrance and a member of staff will show you to your table and take your order. Tables are available indoors or out on the harbourside and can be booked online.

Please be patient and respectful to our staff and customers – this is new to all of us.

Cinema FAQs

Why are there less films on at the moment?

Mareel is open 11am-10pm Wednesday-Sunday at the moment, and closed Monday and Tuesday. As all cinemas were closed over the summer few new titles have been released but there are plenty of films that we were scheduled to show before lockdown so we’re now able to catch up with these.

Why are there only two weeks of films on sale at a time?

Due to the situation at the moment we are only programming films two weeks ahead in order to be more reactive to changes in guidance as they happen.

Why are there no regular slots, such as Screen Horizons or relaxed screenings, on at the moment?

Due to the limited screen availability we have temporarily removed our special screening slots, however they will be back as soon as possible. In the meantime we have chosen a varied film schedule and don’t forget, everyone is welcome in any screening.

Why are big films not showing on their release date?

We have taken the decision to not show big films (such as Tenet) on release as, due to the distribution deal, it would be the only film we could show for two weeks and we want to cater to as many of our customers as possible.

Will there still be cheap day cinema tickets?

As Mareel will be closed on Monday and Tuesday we have moved our cheap day cinema prices to allow films to remain as accessible as possible:

Wednesday
£5.50 all day

Thursday
£5.50 before 5pm
£7.50/£5.50 after 5pm

Friday
£7.50/£5.50 before 5pm
£10/£7.50/£5.50 after 5pm

Sat/Sun remain the same
£5.50 before noon, £10/£7.50/£5.50 the rest of the day.

We will be reviewing all of these decisions on a weekly basis as guidance changes. For more information on the cinema experience at the moment our Film Programme Manager has written a blog post here.

Who can I attend the cinema with? Have the rules changed?

The rules remain the same for cinema. If you attend the cinema as a group, please ensure they are all members of your household (including your extended household as outlined here). Our box office system is set up to automatically block off seats around each booking, keeping the appropriate distance between customers, so please only book multiple tickets if it is for one household/extended household.

Collection of personal data FAQs

Why?

For the health and safety of the customers and staff, we must collect the name and contact details of visitors to these premises to support NHS Scotland’s Test & Protect. This information allows NHS Scotland to contact you should you have been in the premises around the same time as someone who has tested positive for coronavirus. For further information on the NHS Scotland Test and Protect strategy please visit the NHS website.

What?

We will collect the time of your arrival and departure, also your name and contact phone number or your email address or postal address if you do not have a phone number. Where several people from the same household are present together we will collect contact details from a ‘lead member’ of each household, along with the number in attendance from the household.

How will the data be stored?

Your personal data will be held by us for at least 3 weeks (21 days). All personal data will be held and disposed of in a safe and secure manner.

In the unlikely event there is a cluster of coronavirus cases linked to one of our venues, information will be transferred securely to NHS National Services Scotland who will use the data to contact trace those who were in the establishment at the same time as the positive case, and will provide guidance and support to those who may be advised to self-isolate.

Your Rights

We are obliged to process this personal data to comply with the law which requires us to collect your data and share it with public health officers if they request it under The Health Protection (Coronavirus) (Restrictions) (Scotland) Amendment (No. 11) Regulations 2020. This falls under GDPR Article 6(1), in data collection law - ‘legal obligation'.

As defined in the data protection law, GDPR Article(s) 12-23, you have the following rights,

  • The right to be informed about the collection and use of your personal data (as above)
  • The right to access or request rectification of the information we hold about you. Please speak to a member of our Front of House team or email on admin@shetlandarts.org to start the process of accessing this information.


For the full Track & Trace Privacy Notice please see https://www.shetlandarts.org/gdpr or speak to a member of our Front of House Team.

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