We hope this page will provide you with some answers on how we're operating, if you have any other questions please don't hesitate to get in touch on admin@shetlandarts.org, via our social media or over the phone on 01595 745500 during opening hours.

This page was last updated on Wednesday 26 January 2022.

Our current opening hours are:
Tuesday - Sunday
Cafe 10am - 9pm Tues, Wed, Thu, Sun; 10am - 11pm Fri, Sat
Front Desk 10am - 10pm (or last film coming out)

Booking

All our films are on sale online, over the phone and in person. We accept cash payments but please pay by card if you can. We will be printing tickets for customers who book in person, online bookings will have e-tickets.

E-tickets

We encourage you to use e-tickets where possible. Your e-ticket can be found as a PDF attachment in the confirmation email after you've booked with us.

Hand sanitising

Please wash your hands regularly and make use of the hand sanitisers provided. There are three foot operated hand sanitisers points in Mareel, other smaller hand sanitiser points are to be found around the building.

Social Distancing

Social distancing has been removed, in line with current Scottish government guidance, however we encourage customers to respect each others space when moving around the building.

Cleaning

We have maintained an enhanced cleaning regime throughout the pandemic and this is still in place, please take your rubbish out of the cinema with you to help our cleaning teams.

Eating and Drinking

Our Café Bar is no longer operating table service, please order at the bar as usual. Table booking is not essential, however if you would prefer to book just give us a call on 01595 745500 during opening hours.

Please be patient and respectful to our staff and customers.

At the cinema

Why are there fewer films on at the moment?

Mareel is open Tuesday Sunday at the moment, and closed Monday and Tuesday. This means we have fewer screenings each week and so have space for slightly fewer films. We still try to make sure there's a balanced mix of blockbusters, family films, documentaries, classics, and arthouse and foreign language films.

Why are big films not showing on their release date?

When a cinema shows a film from its release date there's usually a requirement to screen it for three shows a day for two weeks. That's a lot of screen space for one film to take up, and, with Mareel only having two cinemas, means other smaller films might not get shown at all. So we generally only show the biggest films on their release date, and appreciate your patience in waiting for a week or two for the rest!

Are there still cheap day cinema tickets?

As Mareel is closed on Monday we have moved our cheap day cinema prices to allow films to remain as accessible as possible:

Tuesday - £5.50 all day

Wednesday & Thursday - £5.50 daytime, £7.50/£5.50 after 5pm

Friday - £7.50/£5.50 daytime, £10/£7.50 after 5pm

Weekends – £5.50 mornings, £10/£7.50 after 12pm

Under 16s - £5.50 for all screenings.

Age ratings

Why might you ask for ID when I buy a ticket to a film?

We're required to ensure that all films we screen are classified by the British Board of Film Classification (BBFC). We may ask you for proof of age when buying a ticket at the Box Office, or when you show a ticket at the cinema doors. Check out the BBFC guidelines below to make sure you view what's right for you - you can download a plain text version of this graphic under the image.

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Shetland Arts Venues