We hope this page will provide you with some answers on how we're operating, if you have any other questions please don't hesitate to get in touch on admin@shetlandarts.org, via our social media or over the phone on 01595 745500 during opening hours.

This page was last updated on Wednesday 20 October 2021.

Our current opening hours are:
Wednesday - Sunday
Cafe 10am - 9pm Wed, Thu, Sun; 10am - 11pm Fri, Sat (closing hours subject to change)
Front Desk 10am - 10pm (or last film coming out)

Your return to Mareel

Booking

All our films are on sale online, over the phone and in person. We accept cash payments but please pay by card if you can. We will be printing tickets for customers who book in person, online bookings will have e-tickets.

E-tickets

To reduce physical contact, we encourage you to use e-tickets where possible. Your e-ticket can be found as a PDF attachment in the confirmation email after you've booked with us.

Checking in

We encourage all customers to continue to check in to Mareel - look out for the QR code at the Box Office, outside the Cinemas, and on tables in our Cafe Bar.

Track and Trace

We will be collecting details to conform with our legal requirements to provide customer details to NHS Scotland if a positive test is traced back to Mareel, more details can be found below in 'Collection of Personal Data FAQs'.

Face-coverings

Face-coverings must be worn at all times by customers within the building unless eating or drinking or if you have a medical exemption.

Hand sanitising

Please wash your hands regularly and make use of the hand sanitisers provided. There are three foot operated hand sanitisers points in Mareel, other smaller hand sanitiser points are to be found around the building.

Social Distancing

We have removed social distancing from the building, under Level 0 guidelines from the Scottish government. Please be mindful of other customers and our staff, who may still want to maintain distance when moving around the building.

Cleaning

We have increased our cleaning in line with government guidelines, please take your rubbish out of the cinema with you to help our cleaning teams. You may find some toilet cubicles locked, this is to enable a more efficient and regular cleaning system.

Eating and Drinking

Face-coverings must be worn at all times, unless eating or drinking in the Café Bar or Cinema. Our Café Bar is back to service from the bar.

Please be patient and respectful to our staff and customers.

At the cinema

Why are there fewer films on at the moment?

Mareel is open Wednesday-Sunday at the moment, and closed Monday and Tuesday. This means we have fewer screenings each week and so have space for slightly fewer films. We still try to make sure there's a balanced mix of blockbusters, family films, documentaries, classics, and arthouse and foreign language films.

Why are big films not showing on their release date?

When a cinema shows a film from its release date there's usually a requirement to screen it for three shows a day for two weeks. That's a lot of screen space for one film to take up, and, with Mareel only having two cinemas, means other smaller films might not get shown at all. So we generally only show the biggest films on their release date, and appreciate your patience in waiting for a week or two for the rest!

Will there still be cheap day cinema tickets?

As Mareel will be closed on Monday and Tuesday we have moved our cheap day cinema prices to allow films to remain as accessible as possible:

Wednesday
£5.50 all day

Thursday
£5.50 before 5pm
£7.50/£5.50 after 5pm

Friday
£7.50/£5.50 before 5pm
£10/£7.50/£5.50 after 5pm

Sat/Sun remain the same
£5.50 before noon, £10/£7.50/£5.50 the rest of the day.

We will be reviewing all of these decisions on a weekly basis as guidance changes.

Who can I attend the cinema with? Have the rules changed?

In line with Scottish government Level 0 guidance, we have removed all social distancing from our cinema and theatre spaces. It's still a legal requirement to wear a face covering whilst watching performances, films, or moving around a public building, so please continue to do so unless exempt, or when you're eating and drinking.

Age ratings

Why might you ask for ID when I buy a ticket to a film?

We're still required by law to ensure that all films we screen are classified by the British Board of Film Classification (BBFC). We may ask you for proof of age when buying a ticket at the Box Office, or when you show a ticket at the cinema doors. Check out the BBFC guidelines below to make sure you view what's right for you - you can download a plain text version of this graphic under the image.

Collection of personal data

Why?

For the health and safety of the customers and staff, we must collect the name and contact details of visitors to these premises to support NHS Scotland’s Test & Protect. This information allows NHS Scotland to contact you should you have been in the premises around the same time as someone who has tested positive for coronavirus. For further information on the NHS Scotland Test and Protect strategy please visit the NHS website.

What?

We will collect the time of your arrival and departure, also your name and contact phone number or your email address or postal address if you do not have a phone number. Where several people from the same household are present together we will collect contact details from a ‘lead member’ of each household, along with the number in attendance from the household.

How will the data be stored?

Your personal data will be held by us for at least 3 weeks (21 days). All personal data will be held and disposed of in a safe and secure manner.

In the unlikely event there is a cluster of coronavirus cases linked to one of our venues, information will be transferred securely to NHS National Services Scotland who will use the data to contact trace those who were in the establishment at the same time as the positive case, and will provide guidance and support to those who may be advised to self-isolate.

Your Rights

We are obliged to process this personal data to comply with the law which requires us to collect your data and share it with public health officers if they request it under The Health Protection (Coronavirus) (Restrictions) (Scotland) Amendment (No. 11) Regulations 2020. This falls under GDPR Article 6(1), in data collection law - ‘legal obligation'.

As defined in the data protection law, GDPR Article(s) 12-23, you have the following rights,

  • The right to be informed about the collection and use of your personal data (as above)
  • The right to access or request rectification of the information we hold about you. Please speak to a member of our Front of House team or email on admin@shetlandarts.org to start the process of accessing this information.


For the full Track & Trace Privacy Notice please see https://www.shetlandarts.org/gdpr or speak to a member of our Front of House Team.

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