If you have any other questions please don't hesitate to get in touch on [email protected], via our social media or over the phone on 01595 745500 during opening hours.

Mareel FAQs

  • Opening hourschevron-down

    In common with the rest of hospitality businesses in Shetland, we are currently struggling with staff shortages.

    Our services will run as below:

    Building Hours

    Tuesday - Sunday: 9am - 11pm.

    Cafe Bar Hours

    Tuesday - Thursday: 10am - 9pm

    Friday and Saturday: 10am - 12am.

    Sunday: 10am - 9pm.

    Thank you to our staff for their hard work and our customers for their patience. We are making these changes to continue to offer the best servive in these circumstances, to protect our staff team and to support local business.

  • Bookingchevron-down

    All of our films are on sale online here, over the phone on 01595 745500 and in person.

    We accept cash payments but please pay by card if you can.

    We will print tickets for customers who book in person, online and phone bookings will have e-tickets which will automatically be sent to the customers provided e-mail address along with their booking reference.

  • E-Ticketschevron-down

    We encourage you to use e-tickets where possible. Your e-ticket can be found as a PDF attachment in the confirmation email after you've booked with us.

At the Cinema

  • Why are their fewer films on at the moment?chevron-down

    Mareel is open Tuesday - Sunday at the moment, and closed on a Monday. This means we have fewer screenings each week and so have space for slightly fewer films. We still try to make sure there's a balanced mix of blockbusters, family films, documentaries, classics, and arthouse and foreign language films.

  • Why are big films not showing on their release date?chevron-down

    When a cinema shows a film from its release date there's usually a requirement to screen it for three shows a day for two weeks. That's a lot of screen space for one film to take up, and, with Mareel only having two cinemas, means other smaller films might not get shown at all. So, we generally only show the biggest films on their release date, and appreciate your patience in waiting for a week or two for the rest!

  • Are there still cheap day cinema tickets?chevron-down

    As Mareel is closed on Monday we have moved our cheap day cinema prices to allow films to remain as accessible as possible:

    Tuesday - £5.50 all day

    Wednesday & Thursday - £5.50 daytime, £7.50/£5.50 after 5pm

    Friday - £7.50/£5.50 daytime, £10/£7.50 after 5pm

    Weekends – £5.50 mornings, £10/£7.50 after 12pm

    Under 16s - £5.50 for all screenings.

Age Ratings

  • Why might you ask for ID when I buy a ticket to a film?chevron-down

    We're required to ensure that all films we screen are classified by the British Board of Film Classification (BBFC). We may ask you for proof of age when buying a ticket at the Box Office, or when you show a ticket at the cinema doors. Check out the BBFC guidelines below to make sure you view what's right for you - you can download a plain text version of this graphic under the image.

BBFC plain text guidancedocx19.0 kB