Join our Customer Services team!
Are you passionate about the arts and love working with people? We’re looking for friendly and enthusiastic Customer Service Supervisors to help us deliver a top-notch experience at Mareel across our Box Office, Front of House, Café Bar, Retail, and Foyer services.
Our Customer Services team is at the core of everything we do. Whether it’s selling tickets, serving coffees, looking after everything from small gatherings to large-scale events, this team ensures every customer has a good experience in our venue.
This role is based at Mareel, but you may be asked to work across our other venues when required.
A full job description can be found in our downloads section below.
What hours are available?
We have a range of contracted hours available:
- Full-time: 37hrs per week
- Part-time: 30hrs, 22.5hrs or 15hrs per week
Successful candidates must be available to work a variety of hours in the week across days, evenings and weekends.
What are the details?
- Salary: £28,263.00 - £33,478.00 (pro rata).
- At this time, we invite only candidates aged 18+ to apply.
- Varied shift times (including Friday and Saturday evenings).
- Mareel is open 6 days a week, Tuesday to Sunday - availability will be discussed at interview.
Why should you apply?
- Build Leadership Skills - As a Supervisor, you’ll develop strong management and customer service skills, which are valuable in any career path.
- Be Part of the Creative Scene - If you have a passion for the arts, this job puts you right in the middle of it all! You’ll get to work in a creative environment, surrounded by cinema, music, theatre, comedy, dance and more. It’s a unique opportunity to be involved in the running of some incredible performances and events.
- Variety and Fun - No two days are the same, working across both departments. If you love variety and working with people, this role will keep things fresh and interesting.
- Training Opportunities - Essential training is given within the first 3 months of appointment and other training opportunities are available - our current Supervisors recently took part in a Supervisor Training Programme delivered by Elevator UK.
Staff Perks
- Discounts in our Shetland Arts retail spaces.
- Free cinema tickets every Tuesday, Wednesday and Thursday.
- Exceptional final salary pension scheme.
- Access to an Employee Assistance Programme provided by Health Assured - a 24/7 helpline offering support and guidance for mental health and wellbeing.
Interview Date
Interview Date TBC.
Applicant Requirements
- Relevant experience is an advantage but not essential as full training will be provided.
