Join our team!
Are you looking for an exciting opportunity to gain wide ranging experience or explore a potential career change? We're looking for a Full-time Customer Service Assistant with Development Programme to join our team.
This role is perfect for someone who loves variety, working with people and is keen to develop a strong foundation across a variety of areas of work within Shetland Arts.
Through our development programme, you’ll gain hands-on experience across multiple departments: Outreach & Learning, Support Services, Production and Marketing - spending one day a week for six months in each area. The remainder of your time will be dedicated to Customer Services, where you’ll play a key role in delivering excellent customer care within the team.
This role is based at Mareel, but you may be asked to work across our other venues when required.
A full job description can be found in our downloads section below.
What does it involve?
You'll spend 4 days per week working in our Customer Services team, across Front of House and the Cafe Bar. For the remaining 1 day per week, you'll undertake rotational placements within our other teams for 6 months at a time (totalling 2 years across 4 areas).
The other teams you'll be a part of include:
- Outreach & Learning - Work on impactful and inspiring arts education and outreach programmes; Support course delivery, engaging students in the arts; Assist in planning and coordinating youth and wellbeing arts projects; Work with freelancers to support creative sessions.
- Support Services - Learn sought after skills in administration, finance, logistics and HR; Contract events and freelancers; Update the venue management system; Follow the recruitment process; Analyse timesheets; General email inbox enquiry management; Board Meeting administration.
- Production - Gain experience of the technical side of arts production; Set up and run live performances, including audio and lighting systems; Handle stage equipment and assist with touring productions; Learn safe handling, circuit testing, soldering and maintenance of production gear.
- Marketing - Build creative and promotional skills; Social media content and event marketing; Write press releases and produce email newsletters; Update websites and proofread film schedules; Create promotional materials.
What are the details?
- This is a full-time position (37 hours/week).
- Salary: £23,088. We are an accredited Real Living Wage employer.
- This position is a fixed 2-year contract.
- Varied shift times (days, evenings, weekends).
- Successful candidates must be available to work Friday and Saturday evenings on rotation.
Why should you apply?
- Be Part of the Creative Scene - If you have a passion for the arts, this job puts you right in the middle of it all! You’ll get to work in a creative environment, surrounded by cinema, music, theatre, comedy, dance and more.
- Diverse and Varied Experience - This role offers exposure to multiple departments, providing a well-rounded understanding of how an organisation like Shetland Arts operates. The unique experience on offer can act as a springboard for future career opportunities within the arts, culture, or beyond. The hands-on experience across various departments helps to build a wide range of transferable skills, perfect for someone looking to develop a strong foundational skill set that can apply to many industries.
- Contribution to the Community - Working with Shetland Arts gives you the chance to engage with the local community, contribute to cultural development, and make a positive impact.
- Opportunity for Career Exploration - This is a great fit for those considering a career change or unsure of their professional path, as it provides the chance to explore multiple fields within one role. The six-month rotation in each department will allow the successful candidate to identify their strengths and interests.
- Variety and Fun - No two days are the same. If you love variety and working with people, this role will keep things fresh and interesting.
Staff Perks
- Discounts in our Shetland Arts retail spaces.
- Free cinema tickets every Tuesday, Wednesday and Thursday.
- Exceptional final salary pension scheme.
- Access to an Employee Assistance Programme provided by Health Assured - a 24/7 helpline offering support and guidance for mental health and wellbeing.
Interview Date
Interviews will be held on Friday 24 January 2025.
Applicant Requirements
- Relevant experience is an advantage but not essential as full training will be provided.
